1) Making a booking
May we respectfully remind guests that a reservation constitutes a contract. A booking contract is a contract in British law, if you cancel you may be charged if your room is unable to be re-let. By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these terms and conditions. Once a booking has been made a confirmation will be sent to you either by post or email. We would ask that you check your confirmation and inform us immediately of any inaccuracies.
2) Deposits
A £50 deposit will be required when making your booking and we will ask that you provide credit or debit card details to allow this to happen. This deposit is for each room booking that is made and is completely non-refundable.
3) Paying for your booking
The balance of the booking is payable on departure from the hotel. Unless stated as part of your booking additional items such as (but not limited to) the cost of external telephone calls, meals, drinks, travel expenses, room service charges are not included in the price of your stay. If you incur such additional costs you must settle the sum involved prior to your departure from the hotel. Acceptable payment methods include: -Visa, MasterCard, Maestro, Cash Cheques will only be accepted along with a valid cheque guarantee card that has an allowable limit
Terms and Conditions
4) Amendment requests by you the guest
Any amendments that are requested are subject to availability and those made within the cancellation period may be subject to cancellation charges.
5) Cancellations made by you the guest
We understand that occasionally cancellations are unavoidable. Therefore any cancellation charges made will be refunded if the services are re-let. Please refer to your cancellation policy given with your booking confirmation. If you would like a copy of your cancellation policy please ask the hotel.
6) Cancellations or amendments made by the hotel
In the unlikely event that the hotel is unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a higher standard. If at any time we need to make a change that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.
7) Guest behaviour
If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such curtailment. By making a booking you are accepting responsibility for any damages or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the hotel owner or manager on demand.
8) Circumstances beyond our control
We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threats of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected to the hotel.
9) Insurance
10) Third party websites
Falcondale Mansion Hotel cannot be held responsible for the accuracy, content or availability of information about the hotel that may be found on third party websites. Neither are we responsible for the content or privacy policies of any third party websites that have links to or from the Falcondale Mansion Hotel website.
11) Smoking